Plans change. We get it.
Our cancellation policy is built around how mountain travel actually works — flights get rerouted, weather shifts, and sometimes you have to pivot at the last minute. Here's exactly how it works.
01More than 24 hours out — free
Cancel any time more than 24 hours before your scheduled pickup and you are refunded in full to your original payment method. Refund processed within 3–5 business days.
02Inside 24 hours — non-refundable
Cancellations inside the 24-hour window are charged the full fare because the vehicle and chauffeur are committed and the slot is off the board. This is a strict window applied the same way for everyone.
03No-show — charged the full fare
We will call and text before that becomes the outcome.
04Flight delays — a delay is not a cancellation
We track your flight in real time using FAA data and re-time your pickup automatically at no charge, however late it runs.
05Flight cancellations and diversions
If your flight is cancelled or diverted inside the 24-hour window, the fare is not refunded — but it is not lost either. The full amount becomes a credit valid toward your replacement pickup. Diverted within the same corridor (such as Rifle instead of Aspen): your fare does not change and we reposition and collect you at no additional charge. Diverted to a different lane (such as Eagle to Denver): your Eagle fare is credited in full toward your Denver pickup, charged at the current rate for that longer route — you pay only the difference. Credit is valid with Eagle Mountain Express and its affiliated brands for 12 months and is not refundable to your card.
Last updated: May 2026